SHIPPING POLICY

1. Najlahouse.co will only send online orders to Peninsular Malaysia, Sabah and Sarawak address. We do not deliver to P.O. Box address or any international address.

2. Your paid orders will be shipped out from our warehouse within 1 to 3 working day(s). Orders placed on Friday after 12:00 pm and over the weekend, will be processed on the following Monday.

3. Najlahouse.co reserves the right to amend this policy at any time without prior notice.

STANDARD DELIVERY

1. In Standard Delivery, our logistic partner with their best effort will deliver your parcel within 2 to 5 working days for Peninsular Malaysia and 5 to 8 working days for Sabah & Sarawak. Delivery to remote areas may require additional of 2 to 3 working days.

2. During peak season / festive periods, delivery may take longer time. We advise you to place order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali, etc to avoid any late shipment.

HOW TO TRACK YOUR ORDER

1. You will be given a tracking code in a Delivery Confirmation email when the parcel is ready to be shipped.

2. Track your order (here) by simply fill-in the tracking code in the search section.

3. Tracking code may appear few hours to be reflected in the tracking system after you have received the Delivery Confirmation email.

5. In the event that you have not received delivery updates within a week after receiving the confirmation email, please contact our customer service via email (najlahouse.co@gmail.com) for further assistance.